Help Desk & Grievances
Somewhere for people to raise things, and a trail that they were answered.
An internal service desk for IT and HR requests, a separate confidential channel for grievances, and one approvals inbox so nothing waits on someone noticing an email.
Requests that arrive as messages get lost, and the person who raised them has no way to tell whether anything happened. A ticket has an owner, a state and a history, and the employee can see all three without asking.
Grievances run on their own confidential track with a reference number rather than a name in a queue, because the thing that stops people raising a concern is not the form, it is not knowing who will see it.
Everything included
6 capabilities, out of the box, with no add-ons, no extra licences.
IT and HR tickets
One desk for both, with categories, owners and status that the requester can follow.
Confidential grievances
A separate channel with a reference number, kept apart from the general ticket queue.
One approvals inbox
Leave, expenses, travel, profile changes and access requests queue in a single place for the approver.
Asked and answered
Every request carries its own history, so there is a record that it was dealt with and when.
Routed by role
Tickets reach the right desk by category, and managers only see what their scope allows.
Raised from anywhere
Available on the installable mobile app as well as the browser.
Related features
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