Terms of Service

These terms are between Legal entity — to be completed (“we”, “us”) and the organisation that subscribes to Work360 (“you”, “Customer”). By creating a workspace, or by using the service, you accept them.

If you accept on behalf of an organisation, you confirm you are authorised to bind it. Where a signed order form or master agreement exists between us, that document prevails over these terms to the extent they conflict.

Individual employees whose work is monitored are not parties to this agreement; their relationship is with their employer.

Work360 provides workforce monitoring and analytics, time and attendance, HR management, data-loss prevention, asset tracking and compliance tooling, in the combination covered by your plan and the modules you have enabled.

We may change, add or remove features over time. We will not materially reduce the core functionality of a paid plan during a term you have already paid for without offering you a pro-rata refund of the unused portion.

You are responsible for your workspace: who you invite, what role you give them, and what they do with that access. Keep credentials confidential, and tell us promptly at Security email — to be completed if you suspect unauthorised access.

Administrators hold significant power, including the ability to view monitoring data about your staff. Granting that role is your decision and your responsibility.

This is the most important clause in these terms. Work360 can record what your employees do on their work machines. In most jurisdictions that is lawful only under conditions you, not we, must satisfy.

You are the data controller for all monitoring data. You alone decide what is switched on, how intrusive it is, how long data is kept and who may see it. Accordingly, you agree that you will:

• tell your workforce clearly that monitoring takes place, what is captured and why, before it starts;
• obtain any consent or works-council or union agreement your law requires, and honour its withdrawal;
• keep monitoring proportionate to a legitimate purpose, and not deploy it to harass, discriminate against or retaliate against anyone;
• set retention periods appropriate to that purpose, rather than keeping everything indefinitely;
• handle employee data-subject requests, and respond to them within the statutory period;
• comply with employment, privacy and surveillance law wherever your staff work — which may be stricter than where you are based.

We provide tools to help — consent capture with an audit trail, a per-employee transparency page, configurable retention, a data-request workflow and role-scoped visibility — but the legal obligation remains yours. We do not provide legal advice, and nothing in the product or its documentation is legal advice.

You will indemnify us against claims arising from your monitoring of your workforce in breach of this section.

You may not use Work360 to:

• monitor anyone without the disclosure and legal basis section 4 requires — in particular, covert monitoring of people who have not been told;
• monitor personal devices or personal accounts outside the scope of employment;
• break any law, infringe anyone’s rights, or circumvent another party’s security;
• resell, sublicense or white-label the service without our written agreement;
• probe, load-test or reverse-engineer the service, except where that right cannot lawfully be excluded;
• upload malware, or content you have no right to upload.

We may suspend a workspace that presents a security risk, is materially in breach, or is being used to monitor people unlawfully. Where it is safe and lawful to do so, we will contact you before suspending rather than after.

Paid plans are billed per seat in advance on the cycle you choose. Fees exclude taxes, which are added where applicable. Payments are handled by Stripe; card details never reach our servers.

Subscriptions renew automatically for successive terms unless cancelled before the renewal date. Cancelling stops the next renewal — it does not refund the current term, except where section 2 or the law provides otherwise.

Adding seats mid-term is charged pro rata. Reducing seats takes effect at the next renewal. Free trials run for the stated period and convert only if you choose to subscribe.

If an invoice goes unpaid we may suspend access after giving you notice and a reasonable opportunity to fix it.

Your data stays yours. We claim no ownership of it, and we use it only to provide and support the service. We do not sell it, and we do not use customer content to train machine-learning models.

We act as your processor and process on your documented instructions. Our handling is described in the Privacy Policy. Where you require a data processing agreement, contact Privacy email — to be completed.

You can export your data at any time while the subscription is active. After termination we keep it for 30 days so you can retrieve it, then delete it. Tell us sooner if you need it deleted sooner. Customers using Bring-Your-Own-Storage already hold their own screenshots, recordings and uploads and keep them regardless.

We aim for high availability but do not guarantee uninterrupted service on standard plans. Planned maintenance is announced in advance where practical, and we schedule it for low-usage periods.

Support is provided by email at support@work360.cloud during business hours. A specific service level or response time applies only where a signed agreement says so.

The monitoring agent depends on the employee’s machine being powered, online and not blocked by local security software. Gaps caused by those conditions are not a service failure.

The service, the software and everything in it other than your data remain ours and our licensors’. We grant you a non-exclusive, non-transferable right to use it during your subscription, for your own internal business. Feedback you send us may be used freely to improve the product, without obligation to you.

We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the extent the law permits, the service is provided “as is” without further warranty.

In particular we do not warrant that monitoring data is complete or accurate enough to be the sole basis for a disciplinary or dismissal decision. It is evidence to be weighed, not a verdict. Decisions about people remain yours, and should not rest on an automated score alone.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, neither party is liable for indirect or consequential loss, or for lost profits, revenue, goodwill or data. Each party’s total liability arising out of this agreement is limited to the fees you paid in the twelve months before the event giving rise to the claim.

The indemnity in section 4 is not subject to this cap.

This agreement runs while you hold an active workspace. Either party may terminate for material breach that is not fixed within 30 days of written notice, or immediately if the other becomes insolvent.

You may close your workspace at any time from the application. On termination your right to use the service ends, and section 7 governs what happens to your data.

This agreement is governed by Governing law — to be completed, and the courts of Jurisdiction — to be completed have exclusive jurisdiction, without prejudice to any mandatory consumer protections that apply where you live.

We may update these terms. For material changes we will give customers at least 30 days’ notice by email before they take effect, so you can object or cancel. Continuing to use the service afterwards means you accept the revised terms.

Questions: support@work360.cloud. Registered office: Registered address — to be completed.

See also our Privacy Policy.